Help users faster. Look like a genius.
Stop reading docs while customers wait. Trinity watches your screen and tells you exactly what to click, so you can solve problems in real time instead of putting tickets on hold.
See how Trinity helps with real support scenarios
The best way to understand Trinity is to try it. Pick any task below and Trinity will guide you through it in real time, watching your screen and talking you through each step. From integration troubleshooting to permission fixes, these are the tickets that slow you down. No signup, no credit card, just click and get started.
Need help with something else?
Trinity is not limited to pre-made guides. Launch Trinity on any task and get real-time guidance in whatever software you are using. Just open the app, share your screen, and ask Trinity what you need help with.
Trinity understands support challenges
Every ticket is different, every integration is unfamiliar. Trinity helps you navigate any software confidently, so you can resolve issues faster and keep customers happy.
Unfamiliar integrations you have never touched
Customers use dozens of tools that connect to your platform. Trinity helps you troubleshoot Zapier, Slack, Salesforce, and any other integration without escalating to engineering.
Hold times while you search for answers
Customers hate waiting while you dig through docs. Trinity gives you step-by-step guidance in real time so you can keep the conversation moving.
Software updates that change everything
Platforms update constantly and docs lag behind. Trinity knows the current interface and guides you through the latest version of any tool.
Edge cases not covered in your knowledge base
When the standard playbook does not apply, Trinity helps you figure out the solution live, even for problems you have never seen before.
Complex workflows you cannot reproduce
When a customer describes a multi-step process and you cannot follow along, Trinity helps you replicate their setup and find where things went wrong.
Escalations that could have been avoided
Many tickets get escalated simply because the answer was hard to find. Trinity helps you resolve more issues at first contact.
Support Teams Love Trinity
"A customer needed help connecting our app to their Salesforce instance. I had never touched Salesforce before. Trinity walked me through their admin panel like I had been using it for years. Resolved in one call."
Marcus T.
Technical Support Specialist
"I used to put complex tickets on hold while I searched our docs. Now I just share my screen with Trinity and solve problems live. My resolution time dropped by 40%."
Priya S.
Customer Success Manager
"The best part is sending customers a Trinity link for common issues. They solve it themselves and thank us for the great self-service. Fewer tickets, happier customers."
Jordan K.
Support Team Lead
Why support teams choose Trinity
When a customer is waiting and you do not know the answer, you have three choices: put them on hold while you search, escalate to someone else, or let Trinity guide you through it live.
| Trinity | Search the docs | Escalate to engineering | |
|---|---|---|---|
| Answers in real time during calls | |||
| Works with any software the customer uses | |||
| No waiting or ticket handoffs | |||
| Handles edge cases and unusual setups | |||
| Available 24/7 for any shift | |||
| Helps customers self-serve |
Common Questions
Stop putting customers on hold
Every escalation is a customer waiting longer and a problem that could have been solved. Trinity is free to try, no credit card required. Resolve more tickets at first contact.